At Desert Paddles, we want you to be completely satisfied with your pickleball paddles and gear. If you need to return a product, please review our policy to ensure a smooth and hassle-free process.
Return Eligibility:
Paddles:- Paddles can be returned within 30 days of the purchase date.
- During this 30-day period, you are welcome to use the paddle to determine if it meets your needs.
Other Products:
- Non-paddle items must be returned in unused and original condition.
- Returns for these items must be initiated within 30 days of the purchase date.
- Used and previously returned products will sometimes be available and sold through our customer service team or our used listings.
- These are ineligible to be returned.
- The product shows signs of excessive or unusual abuse.
- There is any writing or markings on the product.
- There is a pattern of continuous and excessive returns that abuse this policy.
Return Process:
Initiating a Return:- Contact our customer service team to start the return process.
- Provide the required information, including a photo of the product and obtain a return authorization.
- The return shipping and restocking fee is $7. This fee will be deducted from your refund.
- Please ensure the product is securely packed to avoid any damage during transit.
- Exchanges for products of equal or lesser value can be processed at no additional fee.
- For exchanges exceeding the exchanged product's value, the difference will be charged.
Refunds will be processed after the returned product arrives, inspected and deemed eligible according to our policy. Please allow up to 10 business days after the return arrival for the refund to appear on your account if approved.
Receiving a Damaged Product:We try to catch any damaged products before they ship but sometimes we do mess up! If you receive a damaged product or believe you have please contact our customer service team and we'll make sure to take care of you!
If you have any questions or need further assistance, please feel free to contact our customer service team! We're here to help ensure your experience with Desert Paddles is a positive one!
Thank you for shopping with Desert Paddles!